Pre-Order Items:

• Processing Time: Pre-order items have variable processing times, typically ranging from 7-14 business days, depending on the specific product. The estimated processing time for each pre-order item will be clearly indicated on the product page.
• Delivery Time: The delivery timeline will begin after the processing period as stated on the product page. Pre-order items may have different processing durations, so please carefully review the product details before proceeding with your purchase.

Custom Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from NAN, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to NAN. This amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Policy and terms

By placing an order at NAN you are responsible for original shipping charges, all applicable custom import fees, and the cost of return shipping back to NAN. This also applies to any shipments that are refused by you at delivery.